Frequently Asked Questions / FAQ

How can I place an order?
You can place an order only online at www.theo.lv, providing your e-mail, name, surname, delivery information, phone number (mandatory for delivery services), and payment information.
You will receive an order confirmation to the e-mail address provided, containing order number and totals.

What are the shipping costs and when will I receive my order?
Standard delivery costs are as follows:

  • Delivery to DPD parcel lockers in Latvia €3.50
  • Delivery to Omniva parcel machines in Latvia 3.50€
  • Delivery to Omniva parcel machines in Lithuania, Estonia €5.99


After receiving payment, the order is shipped within 1-3 business days.
After handing the parcel to delivery services you will receive e-mail with tracking number to follow the shipment progress.
Standard delivery time is 1-3 business days (the time depends on the workload of the delivery companies).
If you have not receievd your order within the 14 days after payment please contact us via the following e-mail: info@theo.lv

What are the payment options?
Currently you can pay for your order in in following ways:
*) wire transfer to one of the bank accounts provided;
*) online bank payment;
*) Paypal.

Is it possible to return purchased goods?
Yes, you have the right to return the goods within 14 days of receiving the purchase.
If you have changed your mind about the purchase, the cost of return will be borne by the buyer.
The goods must be returned in the condition received (new, unopened, unused).
If you receive a defective, incorrect item, the cost of return will be borne by the seller.
Please contact us by email before returning the goods: info@theo.lv.
More details on the right of withdrawal – https://theo.lv/distances-ligums/

Are all goods available immediately?
Yes!
All goods listed are available for immediate processing and shipping.
If an item is out of stock, it is immediately visible in the e-store and cannot be added to the cart.
If a specific product is out of stock, you can leave your email address and receive a notification when the product is back in stock.

What is the Best By Date for cosmetics products?
European Union Regulation no. 1223/2009 stipulates that if a cosmetic product has a shelf life of more than 30 months, it is not necessary to indicate the expiry date: this applies to all products in our e-shop.
However, the expiry date must be indicated in the months following the opening of the product.
This indication applies to all cosmetic products, with a few exceptions (single-use products, products without expiration date).
The symbol PAO (period after opening) is the same in all countries of the European Union – an open cap with the numbers and the letter M (months) for how long the product is valid after opening.
We make deliveries from manufacturers several times a month to ensure that only the latest and freshest products reach the customers.

What should I do if I have received an incorrect or defective item?
If you have received an incorrect or product damaged during transportation, please contact us immediately by e-mail: info@theo.lv, adding the order number and photos of the received product, so that the situation can be resolved faster.

Can I cancel my order?
If you have changed your mind or made a mistake in your order, please write to us immediately via info@theo.lv
If order has not been processed yet, we can make changes of cancel it altogether.
After order has been handed off for delivery it cannot be cancelled.
If you cancel your order after shipment, the money will be refunded when the shipment returns to our warehouse.
You will receive a refund for your order minus the shipping costs.

Do you have product samples available?
No. The manufacturers that we cooperate with do not provide samples.

Can I see the products in person?
No. We operate as an online store. The goods can be viewed and ordered via the on-line store only.