The seller of the goods offered in this Online Store, Theo Latvija IK, Registration No. 40002219451, Siļķu iela 3-37, Liepāja, LV-3405, Latvia, on the one hand, hereinafter referred to as the Seller , and the person placing the order, hereinafter referred to as the Buyer , on the other hand, enter into the following Agreement:

  1. General rules
    1. The buyer places an order for goods through the website theo.lv , indicating the type and quantity of goods to be ordered.
    2. The buyer undertakes to provide accurate information, i.e. name, surname, delivery address and contact information.
    3. The Buyer undertakes to inform the Seller of any changes no later than 24 hours from the moment of receipt of the order confirmation by writing an e-mail to info@theo.lv .
    4. The buyer is responsible for providing correct data, otherwise delivery of the order may be delayed or impossible.
    5. Ordering the Product shall be considered as the Buyer’s offer to the Seller to conclude this Agreement for the delivery of the ordered product and as the Buyer’s consent to purchase the ordered product at the indicated price.
    6. By placing an order, the Buyer confirms that he has read, understood and agrees to the terms of the Agreement, and undertakes to comply with and fulfill them. The Buyer is not permitted to place orders if the Buyer has not read and agreed to the terms of the Agreement.
    7. The distance contract applies to both registered customers and customers who place an order without user registration on the website theo.lv.
    8. The Seller reserves the right to make changes to the Distance Contract without prior notice. Changes come into effect upon their publication on the website theo.lv.
    9. When the Buyer places an order in the theo.lv store, the Distance Agreement in the version in force at the time of ordering the goods is applied, therefore the Buyer must familiarize himself with the Terms of Use each time he makes a purchase.
    10. The Seller is not responsible for any non-essential characteristics of the goods shown in the images of the theo.lv store (actual size, shape or shade nuances, etc.) that do not correspond to the actual characteristics of the goods due to the screen parameters of the device used by the Buyer , lighting, or any other similar external conditions.
    11. The buyer assumes responsibility for the purchased item by choosing the method of receiving the order.
    12. The seller is not responsible for the impact of weather conditions on the ordered item after the shipment is handed over to the delivery operator.
    13. The seller is not responsible for any damage resulting from use.
  2. Order placement and payment
    1. Product prices on theo.lv are indicated in EUR. All prices quoted include any applicable value added or other taxes. Products are sold at prices in effect at the time of order placement. Depending on the bank or payment method used by the Buyer , bank fees may apply.
    2. The Buyer can pay for the order on the website theo.lv using the following payment methods:
      1. Bank card payment (VISA, MasterCard);
      2. Internet banking payment service;
      3. Paypal payment system;
      4. Gift card;
      5. Bank transfer to the account number indicated on the prepayment invoice.
        1. The payment term for the order is 48 calendar hours from the moment the order is placed.
        2. The order is confirmed manually when the transfer has been received in the Seller’s bank account specified in the order information.
        3. If payment for the order is not received within the specified time period, the order is canceled and the Buyer is notified via email.
    3. All delivery costs are borne by the Buyer .
    4. The seller ensures delivery of goods within 14 days of receiving payment for the order.
    5. The Seller reserves the right to contact the Buyer regarding the order placed, the information provided by the Buyer, or the lack thereof.
    6. The seller reserves the right to unilaterally suspend and/or cancel the execution of the order in the event of disagreements or violation of the rules.
    7. The Seller sends the Buyer confirmation of order acceptance via e-mail.
  3. Delivery terms
    1. Orders are delivered using the following delivery methods:
      1. In Latvia:
        1. Omniva, DPD, Venipak, Latvijas Pasts, Smartpost parcel machines;
      2. In Lithuania, Estonia:
        1. Omniva parcel machines.
    2. Delivery fee in Latvia: 3.5 EUR;
    3. Delivery fee in Lithuania, Estonia: 5.99 EUR;
    4. For orders over 60 EUR, delivery in Latvia is free.
    5. The Seller reserves the right to change the minimum order amount, starting from which delivery is free, at any time, at its discretion.
    6. The buyer is responsible for providing correct delivery details.
    7. Order processing and shipping are carried out within 1-3 business days from the moment of order confirmation.
    8. The order is delivered within 14 calendar days. This deadline may vary depending on the workload of the selected delivery operator.
    9. If delivery of the goods to the Buyer is not possible due to the Buyer’s fault or circumstances within the Buyer’s control ( the Buyer has provided an incorrect address or telephone number, etc.), the goods are not re-sent, but the order is canceled. In such a case, the Buyer is refunded for the goods, but the delivery fee is not refunded. In cases where an order is eligible for free shipping, the standard shipping price is deducted from the order amount.
    10. After receiving the goods, the Buyer is obliged to inspect the delivered goods in accordance with the order data.
    11. If any discrepancy is found between the content of the order placed and the received shipment, the Buyer is obliged to immediately contact the Seller in writing using the e-mail address info@theo.lv .
    12. Upon discovering a defect in the goods, the Buyer is obliged to immediately contact the Seller in writing using the e-mail address info@theo.lv .
    13. When the Buyer initiates communication with the Seller regarding the two above-mentioned cases, the order number and the discovered non-conformity must be indicated, and visual materials (photos, videos) that clearly demonstrate the non-conformity must be attached to the correspondence.
    14. By starting to use the received goods, the Buyer confirms that he is satisfied with the received order and waives the right to make any kind of claims against the Seller in relation to the received order.
    15. Outer packaging (cardboard box) deformed during transportation is not considered a defect, unless the final product itself is damaged.
  4. Right of withdrawal
    1. In accordance with Cabinet of Ministers Regulation No. 255: “Regulations on Distance Contracts” and “Consumer Rights Protection Law”, the Buyer has the right to cancel his order and return the purchased goods within 14 calendar days from the date of receipt.
    2. To exercise the right of withdrawal, the Buyer must notify the Seller of this desire in writing using the e-mail address info@theo.lv . The email must include the order number and the items the Buyer wishes to return.
    3. The deadline for returning goods is 14 calendar days from the date of the Buyer’s written notification until the goods are returned to the Seller’s possession.
    4. The costs associated with returning the goods in the event of exercising the right of withdrawal are borne by the Buyer , except in cases where the goods are returned with a defect or due to incorrect shipment.
    5. The return of goods is subject to the following conditions:
      1. the returned item(s) must be in the original packaging;
      2. the goods must not be opened;
      3. the goods have not been used, have not lost their commercial appearance (labels, safety films, etc. are preserved), (this does not apply to products that have already been damaged during delivery);
      4. the returned item(s) must be in the same condition as when received;
      5. Gifts must be included with the returned item, if they are suitable for the specific item at the time of delivery, in the original packaging and the Buyer has not opened the packaging for the gift item, and the gift has not been used or has not lost its retail appearance.
    6. The seller has the right to refuse to accept the return of the goods if the return deadlines are not met.
    7. The Seller will issue a refund to the Buyer’s original payment method within 7 calendar days of receiving the returned goods.
    8. If the Buyer has returned an opened, used or damaged product, then due to hygienic reasons, the right of withdrawal cannot be exercised and the money for such a product will not be refunded.
    9. If the order included free shipping, the current standard shipping price according to the price list will be deducted from the refund amount.
  5. Data processing
    1. By entering the necessary information when placing an order, the Buyer confirms that he/she has read and agrees that the data provided by him/her is used so that the Seller can accept the Buyer’s order and deliver the goods in accordance with the requirements of the legislation of the Republic of Latvia.
    2. By entering information, the Buyer agrees that notifications related to the processing of the Buyer’s order will be sent to the specified email address.

Special delivery terms

Omniva SIA parcel machine delivery:

According to Omniva SIA “STANDARD TERMS AND CONDITIONS OF SHIPMENT SERVICES FOR BUSINESS CUSTOMERS” as of 2025.01.10, section 9.1, shipments are stored in parcel lockers for 7 calendar days.
Omniva SIA reserves the right to unilaterally change the storage period of the shipment.

DPD Latvija SIA parcel machine delivery:

According to the DPD Latvija SIA “Terms of Use of Services” dated 2024.08.29, version 8, section 12.5, shipments are stored in parcel lockers for 4 days.
DPD Latvija SIA reserves the right to unilaterally change the duration of shipment storage.

Latvijas Pasts VAS parcel machine delivery:

According to the “Postal Terminal Service Regulations” of Latvijas Pasts VAS dated 2025.04.22, version 4, section 12.3.6, shipments are stored in parcel lockers for 7 calendar days.
Latvijas Pasts VAS reserves the right to unilaterally change the duration of storage of a shipment.

Credentials

NameTheo Latvia IK
Registration Number40002219451
VAT registration numberLV40002219451
AddressSiļķu Street 3-37 Liepaja, LV-3405
Bank:Citadele Bank
IBANLV13PARX0033180090001